What 1912 handles
- Power failure and supply interruption
- Meter and billing complaints
- Other electricity complaints handled by your DISCOM
1912 is not universal. Several states answer a different number instead — Haryana (1800-180-4334 / 18001801550), Jammu & Kashmir (18001807666), Jharkhand, Rajasthan (1800-180-6565 / 6045 / 6507) and West Bengal (18003453000) among them — and Gujarat's DISCOMs use 1912-family codes (19121–19124). Check the Ministry of Power list for your own DISCOM before you dial.
What to have ready when you call
- Know which DISCOM supplies you. The Ministry of Power publishes the complaint number per DISCOM, not per state — Bihar, Gujarat, Karnataka, Madhya Pradesh, Odisha, Rajasthan and Uttar Pradesh each have more than one.
The number for your own distribution company
Published by the Ministry of Power’s Saubhagya portal. Where two numbers are listed, either reaches the same complaint desk.
| State | DISCOM | Complaint number |
|---|---|---|
| Arunachal Pradesh | APDA | 155333 |
| Assam | APDCL | 1912 |
| Bihar | NBPDCL | 1912 |
| Bihar | SBPDCL | 1912 |
| Chhattisgarh | CSPDCL | 1800-233-4687 / 1912 |
| Gujarat | DGVCL | 1800-233-3003 / 19123 |
| Gujarat | PGVCL | 1800 233 155333 / 19122 |
| Gujarat | MGVCL | 1800-233-2670 / 19124 |
| Gujarat | UGVCL | 1800-233-155335 / 19121 |
| Haryana | DHBVN | 1800-180-4334 |
| Haryana | UHBVNL | 18001801550 |
| Himachal Pradesh | HPSEBL | 1800-180-8060 / 1912 |
| Jammu & Kashmir | JKPDD | 18001807666 |
| Jharkhand | JBVNL | 18003456570 / 18001238745 |
| Karnataka | HESCOM | 1800-425-1033 / +91 83 6232 4307 |
| Karnataka | GESCOM | 1800-425-1916 / +91 1912 |
| Karnataka | BESCOM | 1912 |
| Karnataka | MESCOM | 18004251917 / 1917 |
| Karnataka | CESC Mysore | 1912 |
| Madhya Pradesh | MPPoKVVCL | 1912 / 1800-233-1266 |
| Madhya Pradesh | MPMKVVCL | 0731-6700000 / 1912 |
| Madhya Pradesh | MPPsKVVCL | 1912 |
| Maharashtra | MSEDCL | 1912 / 1800-102-3435 |
| Manipur | PD, Manipur | 0385-2450279 |
| Meghalaya | MeECL | 364 2500142 |
| Mizoram | PED, Mizoram | 0389 2321650 / 2322174 / 2310169 |
| Nagaland | PD, Nagaland | 0370-2243149 |
| Odisha | WESCO | (91-663) 2430892, 2430895 |
| Odisha | NESCO | 06782-320868, 261509 |
| Odisha | CESU | 1912 / 0674-2391110 |
| Odisha | SOUTHCO | 91674-2558727 |
| Rajasthan | AVVNL | 1800-180-6565 |
| Rajasthan | JdVVNL | 1800-180-6045 |
| Rajasthan | JVVNL | 1800-180-6507 |
| Sikkim | EPD, Sikkim | 202911 / 202912 |
| Telangana | TSNPDCL | 18004250028 / 1912 |
| Telangana | TSSPDCL | +91 40 2343 3545 |
| Tripura | TSECL | 1912 / 0381-2353502 |
| Uttar Pradesh | PuVVNL | 1912 |
| Uttar Pradesh | PVVNL | 1800-180-3002 |
| Uttar Pradesh | MVVNL | 1912 / 1800-1800-440 |
| Uttar Pradesh | DVVNL | 1912 / 1800-180-3023 |
| Uttarakhand | UPCL | 1912 / 1800-419-0405 |
| West Bengal | WBSEDCL | 18003453000 |
If the call does not resolve it
The Ministry of Power's Saubhagya portal publishes its own toll-free helpline, 1800-121-5555, at the head of the DISCOM number list.
The authoritative state-by-state and DISCOM-by-DISCOM list of electricity complaint numbers.
- 112A live wire, a fire or an electrocution is an emergency
How AI voice agents help 1912
Electricity complaints are the most structured citizen calls in India: an outage, a meter, a bill, always tied to a consumer number and a feeder. They are also the most seasonally spiky, with summer load shedding multiplying call volume several times over on the same headcount. Because the number is per-DISCOM rather than national, each utility owns its own contact centre — which is why DISCOMs, not ministries, are where voice AI deployments in this category are actually being procured.
Frequently asked questions
Is 1912 the electricity complaint number everywhere in India?
No. The Ministry of Power's Saubhagya DISCOM list shows 1912 for DISCOMs in Assam, Bihar, Chhattisgarh, Himachal Pradesh, Karnataka, Madhya Pradesh, Maharashtra, Odisha, Telangana, Tripura, Uttar Pradesh and Uttarakhand, while states such as Haryana, Jammu & Kashmir, Jharkhand, Rajasthan and West Bengal publish different toll-free numbers.
My state has more than one electricity company. Which number do I call?
The one listed against your own DISCOM. The Ministry of Power lists numbers per DISCOM — for example Uttar Pradesh lists PuVVNL, PVVNL, MVVNL and DVVNL separately, and PVVNL's number is 1800-180-3002 rather than 1912.
What is the Saubhagya helpline number?
1800-121-5555, published by the Ministry of Power's Saubhagya portal on the same page as the DISCOM helpline list.
Sources
Everything above was read off these pages on 17 September 2026.