What 14555 handles
- Whether you are a PM-JAY beneficiary
- Ayushman card creation and status
- Ayushman Vay Vandana card for citizens aged 70 and above
- Finding an empanelled hospital
- Aadhaar linking, adding a family member and redoing eKYC
One call centre number for the national scheme; hospitals are empanelled state by state.
What to have ready when you call
- Have the mobile number you registered with. The NHA beneficiary portal logs a beneficiary in by mobile number, and an existing beneficiary by member ID.
If the call does not resolve it
Check whether you are a beneficiary, create or check an Ayushman card, link Aadhaar, add a member, redo eKYC and find an empanelled hospital.
- Ayushman app
NHA states beneficiaries can now create their Ayushman card themselves using the Ayushman app, and publishes card-creation videos for both the standard and the Vay Vandana (70+) card.
- Chat support
The beneficiary portal offers a "Chat with us" channel for instant support.
How AI voice agents help 14555
Almost everything 14555 is asked is a lookup: am I a beneficiary, what is my card status, which hospital near me is empanelled, why did my eKYC fail. NHA has already put all of it behind a beneficiary portal and an app, which means the answers exist in an API and the helpline exists because a large share of beneficiaries cannot use a portal. That is the exact gap a voice agent closes — a portal you can talk to, in the caller's language.
Frequently asked questions
What is the Ayushman Bharat helpline number?
14555. The National Health Authority's PM-JAY beneficiary portal publishes it as "Toll-Free Call Center No -14555".
How much treatment does PM-JAY cover?
The NHA beneficiary portal states cover of up to Rs 5 lakh of free treatment ("5 लाख तक मुफ्त इलाज़").
Do I have to call to get an Ayushman card?
Not necessarily. NHA states beneficiaries can now create their Ayushman card themselves with the help of the Ayushman app, and publishes card-creation video guides on the beneficiary portal.
I am over 70. Is there a separate card?
Yes. The NHA beneficiary portal publishes separate creation guidance for the Ayushman Vay Vandana card for citizens aged 70 years and above.
How do I find a hospital that accepts PM-JAY?
The NHA beneficiary portal carries a "Find Empanelled Hospital / सूचीबद्ध अस्पताल खोजें" search.
Sources
Everything above was read off these pages on 17 September 2026.