What 1076 handles
- Grievances against Uttar Pradesh government departments and offices
- Complaint registration and complaint status
- Reminders where a complaint has not been acted on in time
- Feedback on how a complaint was disposed of
- Anti Bhu-Mafia and Anti-Corruption portal complaints
For grievances relating to other states or Government of India organisations, the Jansunwai portal directs citizens to CPGRAMS instead.
If the call does not resolve it
Register a complaint online, check its status, send a reminder if there is no action within the fixed time, and give feedback on the disposal.
- Jansunwai and Sandes apps
The portal publishes Android apps for citizens and for officers, plus the Sandes app — it states all Jansunwai–Samadhan messages are being made available on Sandes, and asks citizens to register the same number on both IGRS and Sandes.
The Jansunwai portal states: "For grievances related to Other States/Government of India Organizations, Click CPGRAMS".
How AI voice agents help 1076
A CM helpline is a routing engine with a call centre bolted on. Jansunwai already defines the workflow — register, track, remind, give feedback — so the calls that clog 1076 are overwhelmingly status checks and reminders on complaints that already exist, not new grievances. Those are database lookups. Voice AI on a CM helpline pays for itself on the status queue, in Awadhi, Bhojpuri and Braj as much as in standard Hindi, and leaves the officers to the grievances themselves.
- AI for the UP CM Helpline 1076: Fixing India's Largest State Grievance Engine
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- AI for CM Helpline: Going 24x7 with Voice AI
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Frequently asked questions
What is 1076?
1076 is the Uttar Pradesh Chief Minister Helpline. UP district administrations publish it as "Hon. CM Help Line : 1076" alongside the Jansunwai website jansunwai.up.nic.in.
Is 1076 the same as the Jansunwai portal?
They are two front doors to the same system. UP government pages list the CM Help Line 1076 together with the Jansunwai website, which is where a complaint is registered, tracked, reminded and given feedback.
My complaint is about a central government department. Can 1076 help?
The Jansunwai portal states that for grievances related to other states or Government of India organisations, citizens should use the CPGRAMS portal.
Nothing happened on my complaint. What next?
The Jansunwai portal provides a reminder facility — "send a reminder if action is not taken within the fixed time" — and a separate feedback route on how the complaint was disposed of.
Sources
Everything above was read off these pages on 17 September 2026.