महाराष्ट्र नागरिक कमांड सेंटर
One screen for the Chief Minister's office: every citizen complaint and its status, a live district-intelligence map, department performance, sentiment, AI-generated priorities and scheme adoption — all derived from योजना ताई helpline conversations across every district of Maharashtra.
Citizen contacts (7d)
नागरिक संपर्क
17,746
+8% vs last week
Open complaints
प्रलंबित तक्रारी
4,712
+3% vs last week
Resolved (7d)
निकाली तक्रारी
2,736
+11% vs last week
Resolution rate
निपटारा दर
37%
+4 pts vs baseline
Median days-to-resolve
सरासरी निपटारा कालावधी
6 days
−2 days vs baseline
SLA breaches
मुदतवाढ उल्लंघन
3,306
87 live now
Citizen satisfaction
नागरिक समाधान
2.9 / 5
+0.3 vs last month
Active emergencies
तातडीची प्रकरणे
22
police + health, open
महाराष्ट्र · District intelligence
Click a district to drill in. Colour = selected metric across all 35 districts.
Nagpur
▲ 28% wk570
Complaints
418
Open
27%
Resolved
Top issues: Ladki Bahin / DBT, Crop loss & agriculture, Electricity
Worst on SLA: Women & Child Development
Negative sentiment: 40%· 2 emergency open
Top hotspot districts
Why a command center changes outcomes
See every complaint, and its status
Registered, assigned, in-progress, resolved, escalated — plus SLA breaches — for every district and department, drillable to the individual case with its transcript.
Know where the state is hurting
A live district map surfaces hotspots, rising concerns and the department carrying the breaches — Marathwada water stress, Vidarbha crop-loss claims, Ladki Bahin DBT failures — before they reach the news.
Get told what to fix first
AI turns lakhs of conversations into a ranked action list for the Chief Minister — which department to push, which district needs an Aaple Sarkar camp, what's trending up this week.
Track schemes as well as grievances
The same pipeline measures adoption — awareness, eligibility, applications and DBT credit per scheme and per district — so outreach goes exactly where eligible households are not applying.
Every number above is generated by the same pipeline the live agent already feeds: post-call data collection on every conversation.