5 करोड़ वाहनों की सेवा —हर भाषा में, हर समय
Hindi-native AI voice agent for license renewals, PUC alerts, e-challan recovery, UPSRTC bus operations and women safety helpline — at the scale of Uttar Pradesh.
अभी सिया से बात करें
Click the orb. Siya will greet you in Hindi, take you through a sample driving licence renewal flow, and log the call. No phone number needed. Allow microphone access when prompted.
Click the orb to start the call
Siya identifies herself as the UP Transport Ministry's AI assistant. Production rollouts run on India-hosted infrastructure with stated data-localisation guarantees.
What it is
तीन बातें, एक तंत्र।
Hindi-native outbound
Reminders that actually reach citizens
License renewal, PUC expiry, e-challan and fitness reminders go out in conversational Hindi — not English SMS that rural citizens ignore. Same conversational AI engine that runs on 14 करोड़ scale.
24×7 inbound triage
Replace a single overloaded helpline
Today 1800-180-2877 is one line for bookings, complaints, refunds, lost-and-found. Siya answers thousands of concurrent callers, resolves 70% deterministically, escalates only edge cases to humans.
Structured records per call
Vahan/Sarathi-compatible audit log
Every interaction writes a typed record: service type, vehicle / DL number, outcome, agent summary in Hindi, consent. Plug into Vahan / Sarathi APIs for real workflow automation, not just a call log.
Use cases
5 outbound + 3 inbound
Every use case below is a real workflow at UP Parivahan or UPSRTC today. Each card shows who is called, what Siya says, the outcome, and the annual scale we can address.
DL / RC renewal reminders
Driving licence + RC renewal nudges
Who is called
Citizens 60 / 30 / 7 days before expiry
Sample line
"आपका driving licence 15 दिन में expire हो रहा है। आज slot book करें — मैं Sarathi link SMS कर देती हूँ।"
Outcome
Cuts walk-ins to RTO, removes dalal middlemen, captures renewal revenue.
PUC expiry alerts
Pollution-under-control reminders
Who is called
All vehicle owners
Sample line
"आपकी गाड़ी का PUC certificate 5 दिन में खत्म हो रहा है। बिना PUC ₹10,000 challan या insurance claim reject हो सकता है।"
Outcome
Compliance lift, PUC centre revenue, avoids insurance disputes.
E-challan recovery
Unpaid challan + Lok Adalat outreach
Who is called
Vehicle owners with pending challans
Sample line
"आप पर ₹500 का challan pending है। आज Lok Adalat में 50% तक छूट मिल सकती है — IVR पर 1 दबाएँ।"
Outcome
Improves collection rate; Virtual Court precedent shows crore-level recoveries.
Commercial fitness renewal
Truck / bus / taxi fitness certificate
Who is called
Commercial vehicle owners
Sample line
"आपकी commercial गाड़ी का fitness 2 हफ्ते में expire हो जाएगा। आज appointment book करें, ADTT slot खाली है।"
Outcome
Prevents commercial vehicles going off-road; reduces RTO queues.
UPSRTC cancellation refund
Proactive bus cancellation + refund outreach
Who is called
Passengers of cancelled or >1hr delayed buses
Sample line
"आपकी Lucknow–Gorakhpur bus रद्द हो गई है। अगली bus 7:30 PM पर है या ₹450 refund 3 दिन में UPI पर — क्या चाहिए?"
Outcome
Slashes 'refund not received' complaints; rescues passenger trust.
1800-180-2877 helpline triage
First-line triage on the central helpline
Today a single overloaded line handles bookings, cancellations, lost-and-found and complaints. Siya answers concurrently, resolves 70% of queries deterministically (PNR lookup, refund status, next bus), and escalates only edge cases.
Sarathi + Vahan helpdesk
Hindi-native portal help for rural applicants
Citizens stuck on payment failures, OTP issues, slot unavailability, document upload errors get a walk-through in Hindi. Books a human callback only when truly needed. Critical for the 45 faceless services already on CSC.
Pink bus / 1090 women safety extension
Confidential bus harassment intake
Voice-only intake removes the human-shame barrier. Siya logs the complaint with bus number + route + geo-fenced depot, files to Women Power Line 1090, and triggers an ASI callback. Caller never has to speak to a man.
Sample call · DL renewal
5 चरण, 2 मिनट
Click a stage to see exactly what Siya says.
"नमस्ते, मैं सिया हूँ — उत्तर प्रदेश परिवहन विभाग की AI यात्री सहायक। बताइए, मैं आपकी कैसे सहायता कर सकती हूँ — driving licence, RC, PUC, e-challan या UPSRTC bus से जुड़ा कोई काम?"
What we log
8 fields प्रति call
Every call writes one Vahan / Sarathi-compatible structured record. Aggregate by RTO, service type, outcome, or language.
citizen_phonetextservice_typeenumvehicle_or_dl_notextexpiry_or_event_datedateoutcomeenumagent_summary_hitextlanguage_usedenumconsent_to_followupboolHow it works
तकनीक का प्रवाह
Compliance
कानूनी रूप से सुरक्षित
TRAI TCCCPR 2018, DPDP Act 2023 + Rules 2025, MoRTH norms — every requirement is either built-in or operator-gated. No officer impersonation, ever.
TRAI TCCCPR 2018 — service exemption
Government service calls about a citizen's existing relationship (licence/RC/PUC/fitness/challan/bus booking) qualify for the transactional exemption. Promotional scheme outreach needs explicit consent and is operator-gated.
DPDP Act 2023 + Rules 2025
Consent + opt-out flow on every call. Legitimate-use carve-out for govt services where the citizen has voluntarily registered on Sarathi / Vahan. Data Protection Board complaint channel surfaced on request.
Calling hours 10:00–21:00 IST
Outbound dialler enforces TRAI's permitted calling window. Demo route hard-blocks calls outside this period.
AI self-identification
Siya opens every call with 'मैं उत्तर प्रदेश परिवहन विभाग की AI यात्री सहायक हूँ' — never impersonates an officer, never claims to be the minister. Hardcoded in the agent system prompt.
Caller ID — 160-series
Designated government 160-series CLI per TRAI service-call guidance. Citizens can verify the caller before answering.
India-localised recording retention
Voice recordings stored in India with stated retention period per DPDP localisation preference. Per-call transcripts available for inspection.