⚠ Synthetic demo data. AI-disclosed; an initiative of Shri Jitin Prasada's office. Payment/e-KYC values are illustrative (production integrates the live PM-KISAN API). No full Aadhaar / bank / OTP is collected.
Farmers enrolled
3.84 lakh
▲ 8.4% this week
Calls handled / wk
1.12 lakh
88.2% completion
e-KYC completed
61%
▲ 27pp from baseline
KCC agent load
−64%
routine queries deflected
Reach & weekly-active farmers
10 weeksWhat farmers call about
this weekLive now
Active campaign
e-KYC reminder drive
Calls in progress
486
Avg wait time
~0 s (was 5–15 min)
Languages
Hindi · Bhojpuri · Punjabi
This week's signal
e-KYC completion up +27pp
Proactive outbound reminders before installment cut-offs are the biggest driver of e-KYC completion — the metric that protects the next PM-KISAN payment.
Guardrails
AI disclosure
100%
Credits initiative
Yes
Full Aadhaar/bank asked
Never
Human escalation
KCC 1551
Total farmers
3.84 lakh
Weekly active
72.4%
Women reached
2.1 lakh
On feature phones
71%
Farmer roster
Click a row for the call thread| Farmer | Block | PM-KISAN status | e-KYC | Last query | Calls |
|---|
कि
किरण दीदी · Kisan Voice Mitra
Warm "Didi" farmer helper · Live
Voice
Kanika — warm, natural (Hindi, female)
TTS model
eleven_turbo_v2_5 · speed 0.96
Language
Hindi · Bhojpuri · Hinglish
Knowledge base
Indian Farmer Schemes Guide RAG · grounded
Initiative of
Shri Jitin Prasada's office (spoken in intro)
Guardrails
AI-disclosed · no full Aadhaar/bank/OTP · no promises
System prompt
excerptतुम "किरण दीदी" हो — किसान वॉइस मित्र, माननीय श्री जितिन प्रसाद जी की एक नई पहल की AI आवाज़।
• गर्म, धैर्यवान "दीदी" लहजा; थोड़ा धीरे और साफ़ बोलो।
• पीएम-किसान भुगतान स्थिति, e-KYC, मंडी भाव, मौसम और हर कृषि योजना में मदद करो — Knowledge Base से।
• कोई पक्का वादा नहीं (किस्त की तारीख/राशि); पूरा आधार/बैंक/OTP कभी मत माँगो, खाता अंतिम चार अंकों में बोलो।
• e-KYC बाकी हो तो नज़दीकी CSC केंद्र पर आधार + बैंक पासबुक के साथ जाने को कहो।
• तुम एक AI आवाज़ हो — शुरुआत में साफ़ बताओ।
Demo flow — three scenes
Hindi · ~5 min
परिचय+ AI disclosure→
भुगतान स्थितिPM-KISAN→
e-KYC→ CSC→
मंडी + मौसमadvisory→
समापनclose
Campaigns
+ New campaign| Campaign | Mode | Audience | Cadence | Reached | Completion | Status |
|---|
e-KYC reminder · call flow
proactive outbound
नमस्कारidentify→
e-KYC बाकीwhy it matters→
CSC पताAadhaar + passbook→
SMS पताoffer→
धन्यवादclose
Call history
Click a row to open the transcript| Time | Farmer | Type | Duration | Outcome | Source used |
|---|
Every scheme the agent can answer, grounded in a researched knowledge base (sourced from pmkisan.gov.in, pmfby.gov.in, enam.gov.in, myscheme.gov.in and other official portals).
Pilot results — reach, e-KYC compliance, scheme-awareness uplift, and how routine load shifts from human agents to the voice agent.
e-KYC completion funnel
proactive remindersScheme awareness — baseline vs current
Human vs AI-handled queries
Equity & access
2.1 lakh
women farmers reached
71%
on feature phones
24×7
incl. sowing/harvest peaks
100%
spoken AI disclosure
Block scorecard — Pilibhit
| Block | Farmers | Completion | e-KYC | Satisfaction | Status |
|---|
Scale beyond Pilibhit
demo projection · pilot rates held—
Farmers reached
—
Calls handled
—
e-KYC completions
—
Routine queries auto-handled